Privacy Policy
At Supacare Solutions (“we,” “our,” “us”), your privacy matters. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, services, and digital platforms.
1. Information We Collect
We collect personal and non-personal information to provide and improve our services:
- Personal Information — such as your name, email address, phone number, and location when you contact us or subscribe to newsletters.
- Usage Data — such as pages visited, time spent, and actions taken on our site, collected through analytics tools.
- Device Information — such as browser type, operating system, and IP address for performance optimization and security.
2. How We Use Your Information
We use collected data to:
- Deliver and improve our services and customer support.
- Send you updates, newsletters, or marketing communications (only with consent).
- Analyze trends to enhance user experience and website performance.
- Ensure compliance with legal, safety, and operational obligations.
3. Legal Basis for Processing
Under the General Data Protection Regulation (GDPR), we process your personal information on the following bases:
- Your consent (e.g., for marketing or newsletters).
- Performance of a contract (e.g., when providing requested services).
- Compliance with legal obligations.
- Legitimate interests (e.g., service improvement and security).
4. Sharing Your Information
We do not sell your personal information. We may share data only with:
- Service providers who assist with hosting, analytics, or communications — under confidentiality agreements.
- Regulatory authorities or law enforcement when legally required.
- Business partners in connection with joint sustainability or environmental projects, with consent.
5. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. When no longer needed, data is securely deleted or anonymized.
6. Data Security
We employ appropriate administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. Despite these measures, no online platform can guarantee absolute security, but we are committed to continuous improvement.
7. Cookies and Tracking
We use cookies and similar technologies to improve your browsing experience and analyze website usage. You can learn more or modify your consent through our Cookie Policy.
8. Your Privacy Rights
Depending on your location, you have rights to:
- Access, correct, or delete your personal data.
- Withdraw consent at any time for optional processing (e.g., marketing).
- Request a copy of your data or restrict certain processing activities.
- Lodge a complaint with a data protection authority if you believe your rights are violated.
9. International Data Transfers
Supacare Solutions is based in Kenya, but we may process or store data on servers located in other countries. When transferring data internationally, we ensure adequate protection consistent with applicable laws.
10. Children’s Privacy
Our services are not directed to individuals under 16 years old. We do not knowingly collect personal data from minors. If we learn that a child has provided us information, we will promptly delete it.
11. Changes to This Policy
We may revise this Privacy Policy periodically to reflect new laws, technologies, or improvements. The updated version will be posted here with a revised “Last Updated” date.
12. Contact Us
If you have any questions or requests regarding this Privacy Policy or our data practices, please reach out to:
Email: contact@supacare.com
Address: Nairobi, Kenya
Last Updated: November 2025